Privacy policy

PRIVACY POLICY

Effective Date: 09 August 2026

This Privacy Policy describes how Om Art & Crafts ("Om Art & Crafts", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit, use our services, or make a purchase through our Shopify-powered online store (the "Store").

By accessing or using our Store, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Om Art & Crafts
Jhotwara
Jaipur, Rajasthan – 302012, India

GSTIN: 08ANWPN9502H1ZE
PAN: ANWPN9502
Phone: +91 8107131501
Email: Sales@catchydecor.in
Alternative Email: Dhananjaysindra21@gmail.com

2. Information We Collect

Depending on how you interact with our Store, we may collect information including:

Name
Billing address
Shipping address
Email address
Phone number
Order and purchase history
Payment and transaction information
Account information
IP address
Browser and device information
Cookies and similar technology information
Communications you send to us
Product reviews or other content submitted to our Store
Marketing preferences

Payment information may be processed directly by Shopify, payment gateways, banks, or other payment service providers. We may not directly store complete payment-card details.

3. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or subscribe to communications.
Automatically when you access or browse our Store.
From Shopify and service providers used to operate our business.
From payment processors and shipping/logistics providers.
From advertising or analytics providers, where permitted.

4. How We Use Personal Information

We may use your information to:

Process and confirm orders.
Collect and process payments.
Pack, ship, deliver, and track purchases.
Provide customer service.
Process cancellations, returns, exchanges, and refunds.
Detect and prevent fraud or unauthorized transactions.
Communicate regarding your orders.
Improve our Store, products, and customer experience.
Provide personalized content or advertising where legally permitted.
Send promotional emails or messages where you have provided consent or where otherwise permitted by applicable law.
Maintain business, accounting, tax, and transaction records.
Comply with legal, regulatory, taxation, and governmental obligations.
Protect the rights, property, security, and integrity of our business, customers, and Store.

5. Shopify

Our Store is hosted and powered by Shopify.

Shopify processes certain personal information to provide ecommerce, checkout, hosting, payment, security, analytics, and related services.

Your information may therefore be processed through Shopify and its service providers in accordance with their applicable privacy practices.

6. Sharing Personal Information

We may disclose information where reasonably necessary to operate our business, including to:

Shopify
Payment gateways and payment processors
Banks and financial institutions
Shipping and courier companies
Warehousing or fulfilment providers
IT and website service providers
Analytics providers
Advertising and marketing providers
Accountants, consultants, auditors, or professional advisers
Government, customs, taxation, regulatory, judicial, or law-enforcement authorities when legally required

We do not sell your personal information for money.

Certain advertising or analytics technologies may constitute "sharing", "targeted advertising", or similar activity under privacy laws applicable in certain jurisdictions. Where applicable, customers may have rights to opt out of such processing.

7. Cookies and Tracking Technologies

Our Store and Shopify may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep the Store functioning.
Remember your preferences.
Maintain shopping-cart and checkout functionality.
Measure Store performance.
Detect fraud and improve security.
Understand how visitors use our Store.
Measure advertising performance.
Provide personalized marketing where permitted.

You may be able to manage cookies through your browser settings or any cookie-management tool made available through our Store.

Disabling certain cookies may affect Store functionality.

8. Marketing Communications

Where permitted, we may send you information about products, launches, promotions, offers, or other updates.

You may unsubscribe from promotional emails using the unsubscribe option contained in those communications or by contacting us.

Transactional communications concerning an existing order may still be sent even if you unsubscribe from promotional marketing.

9. International Customers and Data Transfers

Because we operate an international ecommerce business and use global technology and service providers, your information may be processed or stored in countries other than the country in which you live.

Where required, such transfers will be handled in accordance with applicable data-protection requirements.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions.
Maintain customer records.
Provide our services.
Meet taxation, accounting, customs, legal, or regulatory requirements.
Resolve disputes.
Prevent fraud.
Enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion or erasure where applicable.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Opt out of certain marketing activities.
Request information regarding how your data is processed.
Exercise other rights provided under applicable privacy laws.

To submit a privacy request, contact:

Sales@catchydecor.in

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our Store is not intended to knowingly collect personal information from children below the minimum age permitted to independently provide consent under applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

13. Security

We take reasonable administrative, technical, and organizational precautions designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting passwords and account credentials associated with their Store account.

14. Third-Party Websites

Our Store may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. Customers should review the applicable privacy policies before providing personal information to them.

15. Legal Compliance

We may process, preserve, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, governmental requests, taxation obligations, fraud-prevention requirements, or other lawful obligations.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived under applicable consumer or data-protection law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, Shopify services, or business practices.

The updated policy will be posted on this page with a revised effective date.