SHIPPING & DELIVERY POLICY

Effective Date: 09 August 2026

Thank you for shopping with Om Art & Crafts.

This Shipping & Delivery Policy explains how orders placed through our online store are processed, shipped, delivered, and handled in the event of delays, address errors, customs clearance, or transportation issues.

By placing an order with Om Art & Crafts, you agree to the terms described below.

1. Business Information

Om Art & Crafts
J2C 178, Shilp Colony, Near Veer Tejaji Temple, Dev Honda, Jhotwara
Jaipur, Rajasthan – 302012, India

GSTIN: 08ANWPN9502H1ZE
PAN: ANWPN9502
Phone: +91 8107131501
Email: Sales@catchydecor.in
Alternative Email: Dhananjaysindra21@gmail.com

2. Order Processing Time

Orders are generally processed within 2–5 business days after successful payment confirmation.

Business days generally exclude Sundays and applicable public holidays.

Processing time includes activities such as:

• Order verification

• Payment verification

• Product inspection

• Packaging

• Shipping documentation

• Handover to the courier or logistics partner

Processing time is separate from estimated delivery/transit time.

3. Handmade & Made-to-Order Products

Many Om Art & Crafts products may be handmade, handcrafted, hand-painted, customized, or produced in small batches.

Such products may require additional preparation or production time.

For customized, personalized, bulk, or made-to-order products, the estimated production and dispatch time may be stated separately on the product page, quotation, invoice, order confirmation, or communication with the customer.

If significant additional production time is required, we may communicate the estimated dispatch schedule to you.

4. Shipping Within India

For orders shipped within India, estimated delivery is generally:

3–7 business days after dispatch

Delivery times may vary depending on:

• Delivery location

• PIN code

• Courier availability

• Product size or weight

• Public holidays

• Weather conditions

• Transportation disruptions

• Other circumstances outside our reasonable control

Remote or difficult-to-service locations may require additional delivery time.

5. International Shipping

We may ship eligible products internationally to countries and regions supported by our Store and logistics partners.

Estimated international delivery is generally:

7–21 business days after dispatch

International transit times vary significantly depending on the destination country, shipping method, customs processing, product category, courier partner, and other factors.

Delivery estimates are not guaranteed unless we expressly state otherwise in writing.

6. Shipping Charges

Shipping charges, where applicable, may be calculated based on factors including:

• Destination

• Product weight

• Package dimensions

• Product quantity

• Shipping method

• Courier service

• International or domestic destination

Applicable shipping charges will normally be displayed at checkout, included in your quotation/invoice, or communicated before the order is finalized.

For special, oversized, wholesale, or bulk orders, shipping charges may be quoted separately.

7. Free Shipping

Where we offer free shipping, the offer may be subject to conditions including:

• Minimum order value

• Eligible products

• Eligible locations

• Promotional periods

• Specific shipping methods

Any specific conditions attached to a free-shipping promotion will apply in addition to this Policy.

8. Order Tracking

Where tracking is available, customers may receive shipment tracking information after their order has been dispatched.

Tracking information may be sent through:

• Email

• SMS

• WhatsApp

• Shopify order-status page

• Other communication channels provided during checkout

Tracking information may take some time to become active after the shipment is handed over to the courier.

9. Courier & Logistics Partners

We may use different courier, postal, freight, or logistics companies depending on:

• Destination

• Shipment dimensions

• Product weight

• Shipping speed

• Service availability

• International customs requirements

The selection of a courier partner may be determined by Om Art & Crafts unless a specific arrangement has been agreed with the customer.

10. International Customs, Duties & Taxes

International shipments may be subject to customs clearance and destination-country charges, including:

• Customs duties

• Import duties

• VAT

• Sales tax

• Import taxes

• Brokerage charges

• Customs clearance charges

• Handling fees

• Other governmental charges

Unless explicitly stated otherwise at checkout, in an invoice, or in a written agreement, these charges are generally the responsibility of the customer or recipient.

Such charges are imposed by governments, customs authorities, or logistics providers and are generally separate from the product and shipping charges collected by Om Art & Crafts.

We recommend that international customers check their country's applicable import requirements before ordering.

11. Customs Clearance

International customers are responsible for cooperating with customs or the courier where additional documentation or information is required.

This may include:

• Identification documents

• Tax identification numbers

• Import declarations

• Proof of purchase

• Authorization forms

• Other documents required by the destination country

Om Art & Crafts is not responsible for delays caused solely by customs clearance procedures or a customer's failure to provide requested import documentation.

12. Import Restrictions

Customers are responsible for ensuring that the products they purchase can legally be imported into their destination country.

If a shipment cannot be delivered because of destination-country import restrictions, additional shipping, return, customs, storage, or disposal costs may apply to the extent permitted by applicable law.

13. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout, including:

• Full recipient name

• Complete street address

• Apartment/unit number where applicable

• City

• State/Province

• Postal/ZIP/PIN code

• Country

• Valid telephone number

• Valid email address

Please review your shipping information carefully before confirming your order.

14. Address Changes

If you need to change your delivery address, contact us as soon as possible at:

Sales@catchydecor.in

We will try to accommodate the request if the order has not yet been dispatched.

Once a shipment has been dispatched, we may not be able to change the delivery address.

Additional courier charges may apply if an address correction or rerouting is requested after shipment.

15. Incorrect or Incomplete Address

If a shipment is delayed, returned, or undeliverable because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable:

• Reshipping charges

• Return-to-origin charges

• Address-correction charges

• Customs charges

• Storage charges

before the order can be shipped again, where permitted by applicable law.

16. Delivery Attempts

Courier companies may make one or more delivery attempts depending on their service terms.

Customers are responsible for monitoring shipment tracking and ensuring that someone is available to receive the package where required.

If the courier cannot deliver the shipment after its permitted delivery attempts, the shipment may be returned to us.

Any resulting reshipping or return costs may be charged to the customer where the failed delivery was not caused by Om Art & Crafts.

17. Refused Shipments

If a customer refuses to accept a shipment without an approved cancellation, return, damage, or other valid reason, reasonable costs associated with:

• Original shipping

• Return shipping

• Customs duties

• Storage

• Courier charges

may be deducted from any applicable refund to the extent permitted by law.

18. Delivery Delays

We make reasonable efforts to dispatch and deliver orders within the estimated timelines.

However, delays may occur because of circumstances including:

• Customs clearance

• Severe weather

• Floods or natural disasters

• Public holidays

• Strikes

• Transportation disruptions

• Courier delays

• Government restrictions

• Security inspections

• International border delays

• Flight cancellations

• Port congestion

• Incorrect addresses

• Remote delivery locations

• Events outside our reasonable control

We will make reasonable efforts to assist customers with significant shipment delays.

19. Delayed Tracking Updates

A package may sometimes be moving through the logistics network even when tracking information has not recently updated.

If your tracking information has not changed for an extended period, please contact us and we can assist with checking the shipment with the applicable courier.

20. Lost Shipments

If tracking indicates that a shipment may have been lost in transit, contact us at:

Sales@catchydecor.in

We may open an investigation with the relevant courier or logistics provider.

Where a shipment is confirmed as lost, we will provide an appropriate resolution, which may include:

• Replacement

• Reshipment

• Store credit

• Refund

depending on the circumstances and subject to applicable law.

21. Damaged Packages

Please inspect your shipment as soon as possible after delivery.

If your product arrives damaged, broken, or materially defective, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of the damaged product

• Photographs of the internal packaging

• An unpacking video, where reasonably available or requested

Do not discard the original packaging until the issue has been reviewed, as the courier or shipping insurer may require photographs or inspection of the packaging.

Damaged-item claims will be handled in accordance with our Refund, Return & Cancellation Policy and applicable law.

22. Fragile Products

Some products sold by Om Art & Crafts may be fragile, including decorative objects, sculptures, ceramics, wall décor, handmade articles, and similar products.

We take reasonable care when packaging fragile products for transportation.

Customers should carefully inspect fragile products upon delivery and promptly report visible transit damage.

23. Partial Shipments

Orders containing multiple products may sometimes be shipped in separate packages.

As a result:

• Packages may have different tracking numbers.

• Packages may arrive on different dates.

• Delivery charges may be divided across shipments where applicable.

Receiving one package does not necessarily mean the complete order has been delivered.

24. Bulk & Wholesale Orders

Bulk, B2B, export, or wholesale orders may have separate shipping arrangements based on the applicable quotation, purchase order, commercial invoice, or written agreement.

Such orders may use transportation methods including:

• Courier

• Air freight

• Sea freight

• Road freight

• Freight forwarding

Where separate shipping terms have been agreed for a wholesale or export order, those agreed terms will take precedence over conflicting general provisions of this Policy for that specific order.

25. Delivery Confirmation

A shipment may be treated as delivered when the courier's tracking system records successful delivery to the provided shipping address, recipient, authorized person, reception desk, building security, or another permitted delivery point.

If tracking shows that your order was delivered but you cannot locate it, please:

1. Check with other household members or employees.

2. Check reception, security, mailroom, or neighbouring delivery points.

3. Review the courier's tracking information.

4. Contact the courier where appropriate.

5. Contact Om Art & Crafts if the shipment is still missing.

We will make reasonable efforts to assist with courier investigations.

26. Risk and Responsibility

Responsibility for loss or damage will be determined in accordance with the applicable shipping arrangement, contractual terms, courier terms, and mandatory consumer law.

Nothing in this Policy is intended to exclude rights or remedies that cannot legally be excluded.

27. Changes to Shipping Services

We may add, remove, or modify available:

• Shipping methods

• Courier partners

• Delivery areas

• International destinations

• Shipping rates

• Estimated transit times

from time to time.

Changes will not unfairly alter an already confirmed order where prohibited by applicable law.

28. Returns

Shipping relating to returns, replacements, exchanges, and refunds is governed by our Refund, Return & Cancellation Policy.

Customers should contact us before sending any product back.

29. Statutory Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude any consumer right or remedy that cannot legally be waived or restricted.

Where applicable mandatory consumer law provides greater protection than this Policy, the mandatory legal requirement will apply.

30. Contact Us

For shipping, tracking, delivery, customs, or damaged-package enquiries, contact:

Om Art & Crafts
 Jhotwara
Jaipur, Rajasthan – 302012, India

GSTIN: 08ANWPN9502H1ZE
PAN: ANWPN9502
Phone: +91 8107131501
Email: Sales@catchydecor.in
Alternative Email: Dhananjaysindra21@gmail.com