TERMS & CONDITIONS

Effective Date: 09 August 2026

Welcome to Om Art & Crafts.

These Terms & Conditions ("Terms") govern your access to and use of our website, Shopify-powered online store, products, services, and related features.

Throughout these Terms, "we", "us", and "our" refer to Om Art & Crafts. "You", "your", "customer", and "user" refer to any person accessing our Store or purchasing products from us.

By visiting our Store, placing an order, or otherwise using our services, you agree to these Terms.

1. Business Information

The Store is operated by:

Om Art & Crafts
Jhotwara
Jaipur, Rajasthan – 302012, India

GSTIN: 08ANWPN9502H1ZE
PAN: ANWPN9502
Phone: +91 8107131501
Email: Sales@catchydecor.in
Alternative Email: Dhananjaysindra21@gmail.com

Our online Store is powered by Shopify.

2. Eligibility

By using the Store or placing an order, you represent that you have the legal capacity to enter into a binding transaction under the laws applicable to you.

Where a customer is not legally able to contract independently, use of the Store should occur only with the involvement and authorization of a parent, legal guardian, or other legally authorized person.

3. Products

We make reasonable efforts to describe and display products accurately.

However, because many of our products may be handmade, handcrafted, hand-painted, artisan-produced, or made using natural materials, minor variations may occur in:

• Colour

• Texture

• Finish

• Shape

• Pattern

• Grain

• Surface detail

• Handmade characteristics

These variations may be part of the nature and uniqueness of handcrafted goods and do not necessarily constitute defects.

Product colours displayed electronically may vary slightly depending on lighting, photography, device displays, and screen settings.

4. Product Measurements

Where product dimensions are stated, reasonable minor variations may occur, especially for handmade products.

Customers should review dimensions, materials, colours, quantities, and product descriptions before purchasing.

5. Prices

Product prices are displayed in the currency shown on the Store.

We may change product prices at any time before an order has been accepted.

Price changes will not ordinarily affect an already confirmed order except where:

• There is an obvious pricing error.

• The order cannot legally be completed at the displayed price.

• Applicable law requires an adjustment.

Applicable taxes, shipping charges, duties, or other fees may be added or displayed separately where relevant.

6. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, subject to applicable law, to refuse or cancel an order for reasons including:

• Product unavailability

• Incorrect pricing

• Incorrect product information

• Suspected fraud

• Payment failure

• Shipping restrictions

• Export or import restrictions

• Errors in customer information

• Quantity limitations

• Legal or regulatory requirements

If we cancel an order after receiving payment, the appropriate amount will be refunded using the applicable payment process.

7. Order Information

You are responsible for providing accurate:

• Name

• Email address

• Phone number

• Billing information

• Shipping address

• Postal/ZIP code

• Tax or customs information where required

We are not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

8. Payment

Orders must be paid using payment methods made available through the Store.

Payments may be processed by Shopify, payment gateways, banks, card networks, wallets, or other third-party payment service providers.

By providing payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to perform reasonable fraud and transaction-verification checks.

9. Shipping and Delivery

Shipping times displayed on the Store are estimates unless specifically stated to be guaranteed.

Delivery times may be affected by events outside our reasonable control, including:

• Courier delays

• Customs clearance

• Weather

• Public holidays

• Strikes

• Transport disruptions

• Government restrictions

• Natural disasters

• Incorrect addresses

• Import inspections

Customers should review any separate Shipping Policy provided on our Store.

10. International Orders

International customers are responsible for ensuring that products ordered from us can lawfully be imported into the destination country.

International shipments may be subject to:

• Import duties

• Customs duties

• VAT or sales taxes

• Brokerage charges

• Clearance fees

• Other destination-country charges

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer or recipient.

Customs authorities may require customer identification, tax details, or other information before releasing a shipment.

11. Returns, Refunds and Cancellations

Returns, refunds, exchanges, damaged items, and cancellations are governed by our Refund, Return & Cancellation Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Nothing in these Terms limits mandatory consumer rights available under applicable law.

12. Customized and Made-to-Order Products

Customized, personalized, or made-to-order products may require advance payment.

Once production has started, such orders may not be cancellable or returnable for change-of-mind reasons, unless otherwise agreed or required by applicable law.

Customers are responsible for checking spelling, names, dimensions, colours, designs, and customization instructions before approving a custom order.

13. Intellectual Property

Unless otherwise stated, the content of our Store, including:

• Brand names

• Logos

• Product photography

• Graphics

• Artwork

• Product designs

• Text

• Website content

• Videos

• Illustrations

• Layout and presentation

is owned by, licensed to, or lawfully used by Om Art & Crafts and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, commercially exploit, or create derivative works from such content without prior written authorization, except where permitted by law.

14. Customer Reviews and Content

If you submit reviews, photographs, comments, feedback, suggestions, or other content to our Store, you confirm that you have the right to submit that content.

You must not submit content that:

• Is false or misleading

• Violates intellectual-property rights

• Contains unlawful material

• Contains malware or harmful code

• Is abusive, threatening, discriminatory, or defamatory

• Violates another person's privacy rights

To the extent permitted by applicable law, we may display, reproduce, or use voluntarily submitted reviews and related content for legitimate business and promotional purposes.

15. Prohibited Use

You must not use our Store:

• For unlawful purposes.

• To violate applicable laws or regulations.

• To infringe intellectual-property rights.

• To transmit viruses, malware, or harmful code.

• To obtain unauthorized access to systems or accounts.

• To collect other users' personal information unlawfully.

• To engage in fraudulent transactions.

• To interfere with Store security or operation.

• To impersonate another person.

• To submit intentionally false or misleading information.

We may restrict access where we reasonably believe these Terms have been violated, subject to applicable law.

16. Third-Party Services

The Store may use or link to services operated by third parties, including Shopify, payment processors, couriers, social-media platforms, analytics providers, and other service providers.

Third-party services may have separate terms and privacy policies.

We are not responsible for third-party websites or services except to the extent liability cannot legally be excluded.

17. Accuracy of Website Information

We make reasonable efforts to keep website and product information current and accurate.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Offers

• Shipping charges

• Transit times

• Product availability

We may correct such errors and update information, subject to applicable consumer laws and contractual obligations.

18. Promotions and Discount Codes

Promotional offers, discount codes, coupons, and special pricing may:

• Have an expiry date.

• Apply only to specified products.

• Require minimum purchase values.

• Be limited to one use per customer.

• Not be combinable with other offers.

Specific promotional terms communicated with an offer will apply in addition to these Terms.

19. Disclaimer

To the fullest extent permitted by applicable law, the Store and its content are provided for ecommerce and informational purposes without guarantees beyond those expressly provided in the relevant product description, these Terms, our policies, or mandatory law.

Nothing in these Terms excludes warranties, guarantees, or consumer remedies that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Om Art & Crafts will not be liable for indirect, incidental, consequential, or special losses resulting solely from use of the Store or circumstances outside our reasonable control.

This clause does not limit liability where exclusion or limitation would be unlawful, including any rights or remedies that applicable consumer law requires us to provide.

21. Force Majeure

We will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, such as:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• War or civil disturbance

• Government restrictions

• Customs disruption

• Labour disputes

• Transportation failures

• Courier network disruption

• Major telecommunications or technology failures

Where such circumstances affect an order, we will make reasonable efforts to communicate with the customer and fulfil or resolve the order appropriately.

22. Privacy

Your use of our Store is also subject to our Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, processed, and handled.

23. Changes to These Terms

We may revise these Terms from time to time to reflect changes to:

• Our products or services

• Business operations

• Shopify features

• Applicable laws

• Regulatory requirements

The revised version will be posted on this page with an updated effective date.

Changes will not retrospectively remove rights that have already accrued where doing so is prohibited by law.

24. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms and transactions with Om Art & Crafts are governed by the applicable laws of India.

Subject to mandatory consumer-protection laws and any jurisdiction that cannot lawfully be excluded, disputes relating to these Terms or transactions with Om Art & Crafts will be subject to the competent courts and authorities having jurisdiction in Jaipur, Rajasthan, India.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer commission or other authority available under applicable law.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund/Return Policy, Shipping Policy, and any other policies expressly incorporated into an order, constitute the terms governing use of our Store and purchases from Om Art & Crafts.

27. Contact Us

Questions regarding these Terms may be sent to:

Om Art & Crafts
Jhotwara
Jaipur, Rajasthan – 302012, India

GSTIN: 08ANWPN9502H1ZE
PAN: ANWPN9502
Phone: +91 8107131501
Email: Sales@catchydecor.in
Alternative Email: Dhananjaysindra21@gmail.com